1-Year Limited Warranty

At Revive Wellness Technologies, we build premium, clinical-grade devices designed to support your personal health, vitality, and daily recovery. We stand firmly behind the precision engineering, craftsmanship, and electrical integrity of our products.

Every eligible device purchased directly through our website (https://www.revivewellnesstec.com/) is backed by our 1-Year Limited Manufacturer Warranty. This warranty reflects our commitment to quality and gives you peace of mind with every purchase.

1. What Is Covered by This Warranty?

Our 1-Year Limited Warranty covers manufacturing defects, functional malfunctions, and hardware failures under normal, intended residential use for a period of 365 days (1 year) starting from the date of package delivery.

Covered Items & Issues Include:

  • Internal Component Defect: Internal circuitry, power boards, LED arrays, diode arrays, heating components, laser modules, or control units that stop functioning properly under normal operation.

  • Power & Charging Issues: Included power adapters, chargers, cords, and internal rechargeable batteries that fail to charge or hold power due to a factory flaw.

  • Control Panels & Displays: Faulty digital displays, non-responsive touch controllers, defective remote controls, or buttons that cease operating.

  • Structural Manufacturing Flaws: Factory defects in device enclosures, seams, or internal structural connections that compromise normal, safe device operation.

2. What Is NOT Covered by This Warranty?

This warranty applies strictly to manufacturing flaws and hardware failures. It does not cover damage resulting from improper handling, accidents, normal wear and tear, or unauthorized modifications.

Non-Covered Exclusions Include:

  • Accidental Damage & Misuse: Physical drops, cracks, impacts, crush damage, spilled liquids, submersion in water, exposure to extreme temperatures, or improper electrical voltage usage.

  • Normal Cosmetic Wear & Tear: Minor superficial scratches, discoloration, scuffs, fading of fabric or logos, or cosmetic wear that does not affect functional performance.

  • Unauthorized Servicing or Modification: Any product opened, disassembled, modified, altered, or repaired by unauthorized third parties or the user.

  • Consumable & Single-Use Items: Topical formulations, pain relief ampoules, gels, disposable covers, or adhesive pads, unless verified defective upon immediate initial arrival.

  • Commercial or Industrial Overuse: Devices utilized in heavy commercial settings (e.g., public gyms, high-traffic medical clinics) unless explicitly sold as commercial-grade equipment.

  • Loss or Theft: Products lost, misplaced, stolen, or damaged after delivery confirmation.

3. Warranty Remedies & Solutions

If your device is determined to have a covered manufacturing defect within the 1-year warranty period, Revive Wellness Technologies will, at its sole discretion, fulfill one of the following remedies:

  1. Repair: Repair the defective unit or component using original factory parts at no charge to you.

  2. Replacement: Replace the unit with a brand-new or factory-certified refurbished unit of equivalent performance and specifications.

  3. Store Credit or Refund: In rare cases where an exact replacement model is discontinued or unavailable, issue store credit or a full/partial refund based on the remaining warranty lifecycle.

Note: Replacing or repairing a product under warranty does not extend, renew, or restart the original 1-year warranty period from the date of original delivery.

4. How to Submit a Warranty Claim

To submit a warranty claim and initiate the inspection process, please follow these steps:

Step 1: Gather Required Information

Before contacting customer support, ensure you have the following details ready:

  • Original Order Number (e.g., #RWT-1000) or Proof of Purchase.

  • Product Name / Model.

  • Serial Number (located on the back panel or bottom of the device, if applicable).

  • A detailed description of the issue.

  • Clear photos and a short video clip showing the fault (e.g., showing the power indicator failing, controller screen error, or LED array non-functionality).

Step 2: Contact Customer Support

Reach out to our dedicated support team at support@revivewellnesstec.com with the subject line “Warranty Claim – Order #[Your Order Number]”.

Step 3: Troubleshooting & Approval

Our technical support team will attempt to troubleshoot the issue remotely to rule out basic operational errors. If the issue persists and appears covered by warranty, we will issue a Warranty Claim Approval along with return shipping instructions.

Step 4: Device Return & Service

  • Within 30 Days of Purchase: If the defect occurs within the first 30 days of receiving your item, Revive Wellness Technologies will cover all shipping costs to return and replace the unit.

  • After 30 Days up to 1 Year: The customer is responsible for shipping the defective unit to our service facility. Revive Wellness Technologies will cover the freight costs to send the repaired or replacement unit back to you.

5. Contact Information

For any questions regarding warranty terms or to request technical assistance with your device, please reach out:

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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